Thank you for choosing Nayyaab Autos, your trusted source for quality used auto parts. We are committed to providing you with a seamless shopping experience, from browsing our extensive inventory to receiving your order. This Shipping Policy outlines our procedures and commitments regarding the delivery of your purchases.

1. Order Processing

All orders placed through the Nayyaab Autos e-commerce platform are subject to a thorough processing period to ensure accuracy and quality control, especially given the nature of used auto parts. Our standard order processing time is 1-3 business days, excluding weekends and public holidays in the United Arab Emirates (UAE).

• Order Confirmation:Upon successful placement of your order, you will receive an immediate email confirmation detailing your purchase. This email serves as an acknowledgment that your order has been received and is being processed.
• Processing Time:During this period, our team meticulously inspects and prepares your used auto parts for shipment. This includes verifying the part’s condition, ensuring proper packaging to prevent damage during transit, and preparing all necessary documentation for international shipping.
• Tracking Information:Once your order has been processed and dispatched, you will receive a second email containing your tracking number and a link to track your shipment in real-time. Please note that it may take up to 24 hours for the tracking information to become active.
• Order Cut-off Time:Orders placed after 2:00 PM GST (Gulf Standard Time) on a business day will be processed on the next business day.

2. Shipping Methods and Estimated Delivery Times

Nayyaab Autos partners with reputable international and local carriers to offer reliable shipping services to our global customer base. Estimated delivery times vary depending on the destination and the selected shipping method.

• Domestic Shipping (within UAE):
  • Standard Shipping:3-5 business days
  • Express Shipping:1-2 business days
• International Shipping (Europe, USA, Canada, Africa, GCC, South Africa, Ireland, etc.):
  • Standard International Shipping:7-21 business days
  • Expedited International Shipping:5-10 business days

Please Note: * All delivery times are estimates and commence from the date of shipment, not the date of order. They are provided by the carriers and are subject to change due to unforeseen circumstances such as customs delays, adverse weather conditions, or peak season volumes. * For remote areas, delivery times may be longer.

3. Shipping Charges

Shipping charges are calculated based on the weight, dimensions, destination, and chosen shipping method of your order. You can view the exact shipping costs for your order during the checkout process before finalizing your purchase.

• Transparency:We strive to provide transparent shipping costs with no hidden fees.
• Customs Duties and Taxes:For international shipments, customers are solely responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the buyer. We recommend contacting your local customs office for more information regarding potential charges.

4. International Shipping Considerations

Shipping used auto parts internationally involves specific regulations and considerations. Nayyaab Autos takes all necessary steps to ensure compliance, but customers should also be aware of their country’s import policies.

• Customs Clearance:International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We provide all necessary documentation, but the customs process is beyond our control.
• Prohibited Items:It is the customer’s responsibility to ensure that the used auto parts ordered comply with the import regulations of their country. Nayyaab Autos is not liable for any items seized or rejected by customs due to non-compliance.
• Documentation:We will provide commercial invoices and any other standard shipping documents required for customs clearance. Should additional specific documentation be required by your country, please inform us at the time of order placement.

5. Order Tracking

Stay informed about the status of your shipment with our comprehensive tracking system.

• Tracking Link:The tracking number provided in your shipping confirmation email will allow you to monitor the progress of your package from our warehouse to your doorstep.
• Updates:Tracking information is updated regularly by the carrier. If you notice any discrepancies or prolonged periods without updates, please contact the carrier directly or our customer support team for assistance.

6. Shipping Issues and Support

While we strive for perfection, occasional shipping issues may arise. Our customer support team is here to assist you.

• Lost or Delayed Packages:If your package is significantly delayed or appears to be lost in transit, please contact us immediately at info@nayyaab.com. We will initiate an investigation with the shipping carrier to locate your package.
• Incorrect Shipping Information:Nayyaab Autos is not responsible for packages lost, misdelivered, or delayed due to incorrect or incomplete shipping information provided by the customer. Please double-check your shipping address before confirming your order.
• Refused Shipments:If a shipment is refused by the recipient or returned due to an invalid address, the customer will be responsible for the original shipping charges, any return shipping fees, and any applicable customs duties or taxes incurred.

7. Damaged or Missing Items Upon Delivery

Upon receiving your order, please scrutinize the package and its contents.

• Reporting Damage/Missing Items:If your order arrives damaged or with missing items, you must notify Nayyaab Autos within 48 hours of delivery. Please retain all original packaging materials and the damaged item(s) as they may be required for the claims process.
• Evidence:To assist with your claim, please provide clear photographs of the damaged packaging, the damaged item(s), and any evidence of tampering. This documentation is crucial for us to file a claim with the shipping carrier and arrange for a replacement or refund.

Thank you for choosing Nayyaab Autos. We value your business and are dedicated to ensuring your satisfaction with every purchase.